General Manager - Tier 2

Company:	CSM Corporation Company Profile \| Current Opportunities (6)
Job Location(s):	Clackamas
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Education:	Associate Degree
Required Experience:	Open
Related Categories:	Management and Supervision, Professional and Technical, Project Management

Position Description

Requisition Number	10-0296
Post Date	6/2/2010
Title	General Manager - Tier 2
City	Clackamas
State	OR
Part Time	No
Description	This position is responsible for the overall management and operations of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of hotel staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations. KEY CONTRIBUTIONS 1. Sales: Participates in the hotel sales process; analyzes and negotiates business, determines rate and yield strategies, attend site visits/sales calls to impact client relationships. Ensures good standing in the community by developing and maintaining relationships with local schools, universities, Chamber of Commerce, Convention and Visitors Bureau, other hotels, and other community organizations. Responsible for accurate weekly, monthly and annual forecasts, budgets and business plans. Achieves business revenue goals by developing and implementing service programs designed to increase guest satisfaction. Uses expertise to develop and implement changes to hotel operations based on financial information and guest feedback. 2. Cost Control: Responsible for management of hotel expenses to maximize hotel profitability. Responsible for reviewing the payroll process and ensuring effective labor management. Reviews A/R, A/P, department checkbooks and communicates on-going status to department managers. Follows CSM procurement guidelines and applies good business judgment. Responsible for the preparation and management of hotel budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. 3. Guest Service: Accountable for maintaining hotel guest service scores according to brand standards including Q.A. and Guest Satisfaction Surveys. Ensures service standards are achieved and guests’ needs are responded to in a professional and timely manner. Supports and works side by side with managers and associates to train and model appropriate guest service standards. Follows up on all guest inquiries, issues, and concerns, to ensure CSM high standards of quality are met. 4. Training: Responsible for the proper training of employees and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Ensures all CSM, brand, and department specific training requirements are met. 5. Safety/Risk Management: Responsible for conducting routine inspections of hotel property and hotel operations to maintain standards, per CSM, brand, local, state and federal regulations. Ensures hotel work environment is clean, safe and preventative maintenance is on track. Responsible for ensuring all CSM emergency and safety procedures are in place, all incidents/claims are investigated, documented, and processed within policy guidelines. 6. People Management: Responsible for employee relation issues; interviewing, hiring, coaching, and development of all managers and employees. Evaluates staff performance and takes appropriate corrective action as needed to hold employees accountable. Provide support to individual and departmental initiatives. Plan and lead operational and financial meetings to support, strategize and set direction for management team. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. 7. Self/Workload Management: Responsible for effective self/workload management. Support/participate the operations team when needed. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Adheres and upholds all CSM Standard Operating Procedures.
Requirements	Education: High school diploma or GED required. College degree or equivalent experience required. Experience/Knowledge/Skills/Abilities: 3 - 5+ years of progressive hotel management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Physical Requirements: Ability to lift, push, and pull up to 50 pounds on an occasional basis throughout shift.