Please contact your Administrator to change your authorization settings.
| ID | 2024-143522 | Line of Business | PharMerica | Position Type | Full-Time | Pay Min | USD $77,000.00/Yr. | Pay Max | USD $79,000.00/Yr. |
PharMerica
Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression!
Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today!
Under the general direction of the Director, Client Services, delivers on the company's value proposition to its clients. Cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the revenue, growth, and retention goals of PharMerica.
The ideal candida will be a licensed pharmacy technician, medical technician, or nurse with a LTC pharmacy background and Account management experience.
This is a remote position where you work from your home office; requiring 75% travel in and around the posted location. Ideal location to reside is within commutable distance to posted location.
We offer:
Competitive pay
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Short Term Incentive Bonus
If your passion is service excellence and top-quality care come join our team and apply today!
*Position will be posted for a minimum of 7 business days
* Works with the Director, Senior Living Account Management in developing strategies that result in retention of assigned PharMerica Clients
* Works with the Senior Living team to manage PharMerica's Clients and customers.
* Conducts and documents meetings with assigned clients
* Works directly with key PharMerica teams to deliver on client commitments and to meet service-level agreements.
* Owns client issue escalation and resolution process.
* Prepares for and participates in a client review process to include maintaining documents for such review.
* Documents Client retention, upselling activities, and interactions, in PharMerica's designated CRM platform
* Owns proving insight and recommendations on pricing negotiation and contract renewals.
* Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved.
* Prepares quarterly business review materials and client engagement call materials as assigned.
* Conducts routine client-facing training for PMC products, tools and resources.
* Provides educational materials to facilitate compliance with PMC procedures, tools and resources.
* Supports solution selling or up-selling of PharMerica products and services.
* Ensures an overall positive experience for the assigned client base.
* Works collaboratively with clients and key PharMerica management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions.
* Compiles Client reports and assists with CRM data management and issue resolution management.
* Attend PharMerica corporate/networking events and conferences, as needed.
* Mentor other associates as needed or required
* Performs other tasks as assigned.
* Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Education/Learning Experience
* Required: Bachelor's Degree in business or related field
* Desired: MBA
* Work Experience
* Required: 3 or more years' experience in client management or sales in Long-Term Care or related industries
* Desired: previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.
* Skills/Knowledge
* Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
* Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing
Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.