The Program Manager II, Mortgage Business Support improves processes in the mortgage business. Responsibilities include feedback gathering, enhancement design, communication with senior management, change management, training, compliance, marketing support, and vendor audits. Requires 3 years' mortgage industry experience, ability to articulate complex concepts, and prioritize in a fast-paced environment. Six Sigma or Scrum certifications preferred.
Here's what you can expect from the job and what you need to be successful:
Job duties:
Gather regular feedback from the mortgage team to build compelling, insightful, and actionable business cases to drive strategic business enhancements
Lead cross-functional teams in business program design initiatives, entailing documentation and analysis of the current state, documentation and design of the future state, as well as preparation of other deliverables that may be required to support the program change or its alignment to strategic goals
Communicate initiative updates to senior management at both the business and enterprise level
Responsible for change management efforts regarding new mortgage system launches or regulatory changes
Develop and conduct training sessions for new software applications, procedures, products, and compliance requirements; while ensuring full compliance with mortgage industry laws and regulations
Ensure internal communications and learnings are available and or delivered in a timely and effective manner
Support and maintain compliance content approval process for mortgage initiatives
Administer training materials to support the onboarding process
Partner with management to gain knowledge of training scenarios, and facilitate a variety of training courses to support the further development of the training curriculum
Coordinate a variety of marketing projects and support day-to-day marketing efforts for mortgage
Perform regular vendor access audits, fee adjustments, and as necessary, vendor integration and onboarding
Essential Skills:
Minimum 3 years' experience in business program analysis, evaluation, and implementation in the mortgage industry
Experience in design or redesign of complex cross functional process flows
Able to articulate complex concepts; tailoring the message to various audiences i.e. senior leadership, technical teams, and front line staff
Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work
Ability to successfully drive projects, processes and change management concepts in a dynamic and complex operating environment
Ability to create and deliver engaging presentations tailored to diverse audiences
Working knowledge of Microsoft Office Suite
Familiarity with loan origination software
Minimum Education: High School Diploma; Bachelor's Degree preferred
Certification/License: Six Sigma or Scrum certifications preferred
Location: Hillsboro Corporate Office, Hillsboro, OR 97124 (HYBRID)
Target Compensation in Hillsboro, OR:$85,000 to 95,000 annually + annual bonus
Benefits options include:
Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
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First Tech is not currently offering Visa sponsorship for this position
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First Technology Federal Credit Union is an Equal Opportunity Employer. First Tech does not discriminate against any employee or applicant for employment on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state law, federal law, or local ordinance.