With the push to virtual connections and technology-based services, there's a case to be made that customer care needs a greater strategic focus than ever before. Anne MacKeigan, customer care program specialist for Sandler Training, brings us her perspectives and examples on how customer service creates a highly-desired, repeat customer base. She explains parts of her book, "CUSTOMER SERVICE THE SANDLER WAY: 48 Rules For...
There's hardly a doubt that networking leads to the most and best employment opportunities; however, connecting the right way can still be a challenge. Debra Feldman, the Job Whiz, joins Tim Muma to give her experienced take on creating authentic networking relationships that last and give you more job leads. Debra breaks down the most important actions you can take to become a networking pro while bonding with others on a...
When it comes to important workplace topics, employee performance ranks near the top. However, when someone is performing poorly, who should actually be blamed for it? Tina Hallis, founder of The Positive Edge, tells Tim Muma it's not always as simple as it might seem. Depending on the situation at hand, there could be a few people who need to share the blame and look to improve moving forward.
Many people work on similar schedules, give or take a few extra hours. The more research that is done, however, shows that individuals need to be checking their own, personal clocks to get the most out of their efforts. Christopher Barnes, assistant professor of management at the University of Washington's Foster School of Business, talks with Tim Muma about the Circadian Rhythm and how it impacts our energy, focus and prod...
We’re introducing a new segment to LJNRadio, looking to get some candid, no-nonsense answers about popular phrases and ideas floating around the employment world. We’re calling it "Myth vs. Reality," and this particularly episode focuses on the areas of hiring and management. Joining Tim Muma is a gentleman who will not pull any punches. His name is Jim Webber and he has more than 25 years of experience as an employment law...
Communication has always been a hot topic in the world of employment. Each year, communication is listed as one of the most important skills, but also the one needing the most work. Roger Whitson, professor of English at Washington State University, discusses how technology is impacting our language and communication, particularly in the professional world. He explains to Tim Muma that college students need to recognize and...
It's another edition of Myth vs. Reality where we take common phrases or beliefs about specific topics to have our guests determine if they're true or false. When people move into a managerial role, there is often a difficult transition in learning to effectively manage individuals and projects. Joseph Lucco, a consultant for ClearPoint Strategy, breaks down the thoughts and strategies we often hear related to management. J...
In the summer of 2015, the Marcus Center in Milwaukee is featuring a host of free programming as part of its "Live at Peck Pavilion" series. Rick Clark and Danielle Chaviano, marketing professionals with the Florentine Opera, join Tim Muma to discuss the history and future of the sixth-oldest opera company in the United States. Rick and Danielle describe the changing sound and design of opera, including the modernization th...
In the summer of 2015, the Marcus Center in Milwaukee is featuring a host of free programming as part of its "Live at Peck Pavilion" series. Tim Muma speaks with Chief Warrant Officer Brad Anderson of the 132nd Army Band to talk about what people can expect from this group of musicians. Brad also give the listeners some history on military bands, including the 132nd, and what events he enjoys doing the most.
Many people put off retirement planning until they see the horizon, which often puts them in a bad spot when the time comes to leave the workforce. Rick Martin, senior financial planner for Szarka Financial, breaks down the ways that delaying your retirement planning can harm you down the road. He explains to Tim Muma how each year of waiting decreases value and increases the chances you'll need to work well past retirement...